Frequently
Asked
Questions
General

Beginning in 2023, Audi Field is the exclusive home of the Spirit. Audi Field is located at 100 Potomac Ave SW in Washington, D.C.

For the NWSL regular season, the Spirit will host thirteen (13) matches at home. For the full schedule, click here.

 

Any additional matches would be announced at a later date.

The supporters’ groups are located in Section 137, which is a safe standing section. Learn more about our supporters’ groups here.

All ticket sales are final. No refunds or exchanges, except as specifically provided below shall be provided. Game date and time are subject to change by the NWSL under its policies or due to other actions or events beyond the NWSL’s control. No refund will be made if the holder of the ticket cannot attend.

 

If games are canceled, we’ll work on a process with all Season Ticket Holders to apply credit to agreed upon tickets.

Children under three years of age do not require a ticket if they are sitting on the lap of a ticketed adult.

Mobile Ticketing

All tickets are mobile only and can only be managed through your Spirit Account Manager. Don’t have a smartphone? You can utilize another member of your party’s smartphone to present your ticket.

Yes. Mobile tickets can be transferred to friends or family by first logging into your Account Manager. Recipients of tickets will be required to log into their Spirit Account or create an account of their own to complete the transfer process. Once the recipient logs in or creates their Spirit Account and completes the ticket transfer, they can use their phone to access their mobile tickets.

If the tickets have not been accepted by the recipient, the sender can cancel the ticket transfer and reclaim the tickets. Once the tickets have been accepted, you no longer have access to them. If tickets are not accepted by the start of the event they will return to the sender.

As part of our ticket policy, screenshots will not be permitted for entry. Additionally, mobile tickets may only be transferred or forwarded electronically through the Spirit Account Manager. Mobile tickets cannot be transferred as a PDF using any other form of delivery and neither PDF printouts nor on-screen PDF tickets will be allowed for entrance into the game.

Your mobile ticket will indicate the gate that is nearest to your seats.

The Washington Spirit Sales Team is available to answer any questions you may have. You may reach us at 202-536-5999 or tickets@washspirit.com. While we strive to be as responsive as possible, please allow at least 24 hours to respond to voicemails and emails.

Group Ticketing

The minimum amount of tickets to purchase for a group is 10. 

You can reserve your group at any time by contacting the Washington Spirit Group Sales Team at 202-536-5999. 

 

An initial down payment is needed to reserve your seats, and your final payment due two (2) weeks after your initial deposit.

You should have a firm number when you are ready to purchase, as the minimum transaction is 10 tickets at a time, and we cannot guarantee that your groups will be together if they are not purchased at the same time. 

No. There is a strict no-reselling policy with Washington Spirit Group Tickets. It is important you make sure to get a firm number of tickets before you order, as if any tickets are caught being resold, your privileges will be revoked, and all of your tickets may refunded. 

Your representative will send you your confirmation email 2-3 business days after your purchase with a receipt and information on how to access. However once your tickets are paid in full, you can also log in into Account Manager with your email and click “Forgot Password” to access them. 

You will manage your tickets through Account Manager  must have your ticket pulled up on your mobile device on one of these platforms to enter the stadium. 

Our Matchday Memories are a great way for group participants to be able to be a part of the matchday experience and for us to help reward group buyers. The ticket minimums for these experiences start at 25 tickets. If you have a group of this size, please submit the request form on this page and a member of our team will follow up with you. 

The Spirit offers fundraising programs to help different organizations raise money through ticket sales. Complete the group request form on this page to be connected with a member of our team. 

One of the many perks of purchasing group tickets is that there are no per ticket fees.  A one-time processing fee of $10 is applied to every order.

This depends on the size of your group. If you have a large organization or company of over 100 people attending, we can set up a link for everyone to purchase separately and still sit together, or at least close. However, you must meet the requirements for it.

Mini Plans

Fans buying a mini plan receive a ticket to the home opener and three regular season matches they select. Purchase a mini plan here.

Yes, you must select all matches at the time of purchase.

Payment in full is due at the time of purchase.  Flexible payment options are benefits exclusive to half and full season members.

Account Details

Passwords can be reset, if lost or forgotten, by clicking here. Select “Sign In” in the upper right corner of the page, and then “Forgot Password”.

For questions, call 202-536-5999 or email tickets@washspirit.com to connect with a member of our team.