Frequently
Asked
Questions
General

Beginning in 2023, Audi Field is the exclusive home of the Spirit. Audi Field is located at 100 Potomac Ave SW in Washington, D.C.

For the NWSL regular season, the Spirit will host thirteen (13) matches at home. For the full schedule, click here.

 

Any additional matches would be announced at a later date.

The supporters’ groups are located in Section 137, which is a safe standing section. Learn more about our supporters’ groups here.

All ticket sales are final. No refunds or exchanges, except as specifically provided below shall be provided. Game date and time are subject to change by the NWSL under its policies or due to other actions or events beyond the NWSL’s control. No refund will be made if the holder of the ticket cannot attend.

 

If games are canceled, we’ll work on a process with all Season Ticket Holders to apply credit to agreed upon tickets.

Children under three years of age do not require a ticket if they are sitting on the lap of a ticketed adult.

Mobile Ticketing

All tickets are mobile only and can only be managed through your Spirit Account Manager. Don’t have a smartphone? You can utilize another member of your party’s smartphone to present your ticket.

Yes. Mobile tickets can be transferred to friends or family by first logging into your Account Manager. Recipients of tickets will be required to log into their Spirit Account or create an account of their own to complete the transfer process. Once the recipient logs in or creates their Spirit Account and completes the ticket transfer, they can use their phone to access their mobile tickets.

If the tickets have not been accepted by the recipient, the sender can cancel the ticket transfer and reclaim the tickets. Once the tickets have been accepted, you no longer have access to them. If tickets are not accepted by the start of the event they will return to the sender.

As part of our ticket policy, screenshots will not be permitted for entry. Additionally, mobile tickets may only be transferred or forwarded electronically through the Spirit Account Manager. Mobile tickets cannot be transferred as a PDF using any other form of delivery and neither PDF printouts nor on-screen PDF tickets will be allowed for entrance into the game.

Your mobile ticket will indicate the gate that is nearest to your seats.

The Washington Spirit Sales Team is available to answer any questions you may have. You may reach us at 202-536-5999 or tickets@washspirit.com. While we strive to be as responsive as possible, please allow at least 24 hours to respond to voicemails and emails.

Group Ticketing

The minimum amount of tickets to purchase for a group is 10. 

You can reserve your group at any time by contacting the Washington Spirit Group Sales Team at 202-536-5999. 

 

An initial down payment is needed to reserve your seats, and your final payment due two (2) weeks after your initial deposit.

You should have a firm number when you are ready to purchase, as the minimum transaction is 10 tickets at a time, and we cannot guarantee that your groups will be together if they are not purchased at the same time. 

No. There is a strict no-reselling policy with Washington Spirit Group Tickets. It is important you make sure to get a firm number of tickets before you order, as if any tickets are caught being resold, your privileges will be revoked, and all of your tickets may refunded. 

Your representative will send you your confirmation email 2-3 business days after your purchase with a receipt and information on how to access. However once your tickets are paid in full, you can also log in into Account Manager with your email and click “Forgot Password” to access them. 

You will manage your tickets through Account Manager  must have your ticket pulled up on your mobile device on one of these platforms to enter the stadium. 

Our Matchday Memories are a great way for group participants to be able to be a part of the matchday experience and for us to help reward group buyers. The ticket minimums for these experiences start at 25 tickets. If you have a group of this size, please submit the request form on this page and a member of our team will follow up with you. 

The Spirit offers fundraising programs to help different organizations raise money through ticket sales. Complete the group request form on this page to be connected with a member of our team. 

One of the many perks of purchasing group tickets is that there are no per ticket fees.  A one-time processing fee of $10 is applied to every order.

This depends on the size of your group. If you have a large organization or company of over 100 people attending, we can set up a link for everyone to purchase separately and still sit together, or at least close. However, you must meet the requirements for it.

Mini Plans

Fans buying a mini plan receive a ticket to two regular season matches they select. Purchase a mini plan here.

Yes, you must select all matches at the time of purchase.

Payment in full is due at the time of purchase.  Flexible payment options are benefits exclusive to half and full season members.

Account Details

Passwords can be reset, if lost or forgotten, by clicking here. Select “Sign In” in the upper right corner of the page, and then “Forgot Password”.

Please make sure to verify or update your contact information prior to the renewal deadline. Changes to your contact information can be updated online through your Spirit Account Manager or by calling the Washington Spirit Sales Team at 202-536-5999.

2024 Season Memberships

A full season membership plan will include all 13 NWSL regular season home matches played at Audi Field for the 2024 season. Any additional playoff or friendly matches will be available for purchase as part of a pre-sale window for members.

 

Half season membership plans include the home opener plus six regular season matches of your choosing, for a total of seven matches.

Premium Memberships includes all seats located in the Club (C1-C9) or Field (F1-F12) Sections at Audi Field.

 

These membership types give fans the ultimate matchday experience with access to all-inclusive food and beverage in the climate-controlled Premium Club or FanDuel Lounge as well as other VIP benefits.

We have ADA seats available for full season ticket memberships in addition to single match tickets. If you’d like to review these options, please call 202-536-5999 or email tickets@washspirit.com to connect with a member of our team.

Once you purchase a season ticket membership, you will be assigned a Membership Service Representative whose sole objective is to ensure you have the best possible experience as a Washington Spirit season ticket member.

You will have the ability to purchase discounted tickets through your Washington Spirit Account Manager. Please contact your Membership Services Representative for additional seat availability and upgrade options.

Your Membership Service Representative would be happy to discuss these options with you! Please reach out to them directly and they will help you plan your outing.

As a Spirit Season Ticket Member, you know better than anyone why home-field advantage matters. Help us grow our fanbase and refer a friend, coworker, or family member that might be interested in season tickets and/or group tickets! To have them join you, please contact your Membership Services Representative to follow up with your request.

Visit our Season Membership page or call 202-536-5999 to speak with a Membership Sales Representative.

Your 2024 Season Tickets will become available in your Washington Spirit Account Manager for all 13 home matches once pre-sale begins for individual match tickets. At that point, you will be able to manage and exchange your tickets.

If you do not know who your Membership Services rep is, please call 202-536-5999  or email tickets@washspirit.com.

All ticket sales are final. No refunds or exchanges, except as specifically provided below shall be provided. Game date and time are subject to change by the NWSL under its policies or due to other actions or events beyond the NWSL’s control. No refund will be made if the holder of the ticket cannot attend.

 

If games are canceled, we’ll work on a process with all Season Ticket Holders to apply credit to agreed upon tickets.

We take all major credit cards (VISA, AMEX, Mastercard, and Discover). 

To better serve our fans, we now offer three ways to pay:

  • Pay in Full – Pay the full amount due today and don’t worry about another payment.
  • 50/50 Plan – Pay 50% of your invoice today and pay the remaining 50% of your balance by February 15, 2024.
  • Interest-Free Monthly Plan – Split your balance into equal, interest-free monthly payments starting September 15, 2023 and ending July 15, 2024. You will be automatically charged on the 15th of each month. Next, click ‘Add Payment Method’ and fill in your payment details.

Whether you are renewing your seats, relocating, or buy a new membership, you will be prompted to choose your payment plan during the online purchase process.

Yes! Head to the ‘View/Pay Invoice’ tab in your Washington Spirit Account Manager at any time to make a payment.

Yes! Once logged into your Washington Spirit Account Manager, click ‘My Profile’, then click the payment method tab to add or change your billing information.

Season member accounts are non-transferable. The Season Member on record is responsible for their account.

You are, however, able to transfer your tickets for a match to friends and family using Account Manager.

Your email address can be updated by contacting your dedicated Membership Services rep.

2025 Season Memberships Priority List

The Spirit Season Ticket Priority List has been created to provide an organized and fair process for fans to have access to Spirit season tickets in 2025.

There is no cost to join the 2025 Season Ticket Priority List.

If you are looking to enhance your priority, you are able to place a non-refundable deposit here.

Full Season Ticket Members may purchase a maximum of eight (8) seats on one account.

Priority is determined based on the date and time you register for the Priority List. Our Priority List members will be able to purchase after our deposit holders and existing members.

New sales for each season, start in the fall of the year before. Once your name is at the top of the waitlist a representative will reach out to review available options.

Starting in July, a member of our Spirit team will contact you via phone to learn more about your ideal experience.  Later this summer, following the renewal period and deposits, Priority List members will have first right to select from the best available full season ticket locations for the 2025 season.

Please reaching out to ticketing@washspirit.com for any questions!

2025 Season Ticket Membership Benefits

For a full list of benefits, please click here.

Members have the option of transferring tickets to another account, donating their tickets to one of our partner organizations, re-selling their tickets through their TicketMaster Verified Account, or exchanging their tickets for additional seats to another Spirit Match. All these options can be accessed through your Account Manager.

Each option has its own set of prompts for you to follow to complete the transaction. Click the option below to view a video tutorial:

Full Season Members will be able to exchange their tickets for up to four future matches during the 2025 NWSL regular season.

More information on next season’s gift will be shared as we get closer to the start of the 2025 Regular Season. You will receive one gift per seat on your account.

The 2025 Season Membership event and any other Membership Events will be announced as we get closer to the start of the 2025 season.

For questions, call 202-536-5999 or email tickets@washspirit.com to connect with a member of our team.