Matchday Guide

Audi Field has accessible seating throughout the stadium. For accessible seating accommodations, please email customerservice@washspirit.com, visit ticketmaster.com, or stop by the Audi Field Box Office on matchday*

*On matchdays, the Box Office will open two (2) hours prior to the listed match time, until halftime of the match. The Box Office is not open on non-matchdays.

100 Potomac Ave SW
Washington, D.C. 20024

The Washington Spirit, Audi Field, and Levy Restaurants promote the responsible sale and consumption of alcoholic beverages. Guests should be prepared to show proper identification and proof of age when purchasing alcohol at Audi Field. There is a limit of two drinks per person, per transaction. Acceptable forms of identification are: driver’s license, passport, state issued I.D. card with photo, and military I.D. with photo. All guests are expected and encouraged to drink responsibly. For Washington Spirit matches, all alcohol sales will stop in the 75th minute of the match, or at the discretion of Washington Spirit and Audi Field management. Intoxicated guests may be denied entry to the stadium or denied service.

Guests may not leave the venue with alcohol. Alcoholic beverages must be consumed or thrown out before exiting the venue.

Service animals or service animals in-training, for guests with disabilities, are welcome at Audi Field. All other animals are prohibited.

Automatic Teller Machines are located on the main concourse by section 138 and 123.

Baby changing stations are located inside all of Audi Field’s women’s restrooms and men’s restrooms. Family restrooms are located at sections 103, 114, 123, and 131.

To expedite entry into Audi Field, we strongly encourage fans not to bring bags to the stadium. Designated lanes will be set up for fans with bags and fans without bags. If you must bring a bag to the stadium, please see the important information below.

No bags larger than 14” by 14” by 6” will be allowed into Audi Field.

No backpacks will be allowed (“cinch bags” that fit the size restriction will be allowed).

Other bag types that will NOT be allowed at Audi Field include: coolers, luggage, large purses, or other similar bags that exceed the size restriction.

Guests can email customerservice@washspirit.com with any bag and backpack questions.

The Audi Field Bike Valet is free to any fans who wish to store their bike during the match. The valet is at the southwest corner of the stadium at the intersection of 2nd and T St. The valet opens when gates open and will remain open at least one hour after the end of a match. Audi Field will also feature several docks for Lime bikes and e-scooters, along with several bike rack locations on the grounds.

A Capitol Bikeshare corral and general bicycle racks are also available around Audi Field.

Glass, metal, or plastic containers of any kind are not permitted into Audi Field. The Washington Spirit will notify fans if bottled water will be allowed in advance of a match when a heat advisory is in effect.

When in a Heat Advisory, we will allow one (1) sealed bottle of water per person, up to 20 oz.

*Heat advisories will be communicated through Audi Field’s social channels, in coordination with the Mayor’s Office.

On matchdays, the Box Office will open two (2) hours prior to the listed match time, until halftime of the match.

Guests are permitted to bring cameras and video equipment into Audi Field, provided they are intended for personal use only. Professional and commercial grade cameras are not allowed in the stadium. Only credentialed media members are permitted to bring cameras with a lens longer than eight (8) inches, monopods, or tripods inside the stadium. Guests are not permitted to obstruct others from viewing the game while taking photographs. Camera bags are not permitted inside Audi Field unless they are compliant with the bag policy.

Levy Restaurants operates the food and beverage services at Audi Field. There are concession stands located throughout the stadium serving a variety of food and beverage, including specialty items inspired by ThinkFoodGroup and Chef José Andrés. For more detailed information relating to stadium concessions, please click here.

For assistance with any customer service issues, fans can email customerservice@washspirit.com. Our guest experience team is also available throughout the game to assist with any guest-related issues at Guest Services located just inside Gate A. Guest Experience staff can also be found outside the gates of Audi Field, beginning two hours prior to kickoff until 15 minutes after kickoff.

Disabled guests may contact the Guest Experience offices prior to matchday at customerservice@washspirit.com. On matchday, guests may contact a Guest Experience Gate Supervisor upon arrival to the stadium, or stop by Guest Services located just inside Gate A.

Audi Field provides two elevators at the premium lobby for guests with disabilities or mobility challenges, or guests with small children. These elevators service the east stands, including premium areas. There is also an elevator located inside of the FanDuel Sportsbook, which services suites 27-31 and the Heineken Rooftop bar.

In case of emergency, Audi Field personnel are trained and instructed to help guests evacuate Audi Field in a timely and orderly progression. We ask fans to remain calm and follow any and all instructions from Audi Field personnel, as well as the PA announcer.

For the safety of all fans entering Audi Field, guests must pass through a form of metal detection to enter the stadium. Guests who do not wish to walk through a metal detector will have the option of being checked with a handheld metal detector. Guests with bags will have their bags searched, provided they adhere to the bag policy. Guests declining to be searched will be denied access to the stadium.

Prior to walking through the metal detectors all fans should place cell phones and key rings into the bowls provided or place them into their own bag which will still be subject to search.

Fans are not required to remove:

• Coats and Jackets
• Shoes
• Watches
• Rings
• Belts
• Wallets

Audi Field has 4 (four) main entrances for Washington Spirit matches:

• Gate A- located on the Northeast corner of the stadium
• Gate B – located on the East side of the stadium
• Gate C – located on the on the Northwest corner of the stadium
• Premium Entry – located on the East side of the stadium

Anyone attempting to trespass or trespassing on to the field of play will be subject to ejection and arrest.

Audi Field has two first aid locations in the stadium – Next to the Premium Entry and on the upper concourse behind section 102. There are EMTs in the stadium that are ready to respond to emergencies. If you, or someone you know, are experiencing a medical emergency, please notify our Guest Experience staff for assistance immediately.

Audi Field has several locations of gates that may be used for entry and exit.

Gate A – Located on the Northeast corner of the stadium at the corner of Potomac Avenue and First Street SW.

Gate B – Located on the East side of the stadium at S Street SW. This gate is suggested for fans seated in sections 111 – 123.

Gate C – Located on the Northwest corner of the stadium located at the corner of R Street and Second Street SW. This is the designated gate for any and all supporter groups bringing in banners, pre-approved poles, musical instruments, and tifo.

Premium Entrance – Located on the East side of the stadium between R Street and S Street SW. This entrance is designated for EagleBank Club and Field Level ticket holders with access to the FanDuel Sportsbook.

When in a Heat Advisory, we will allow one (1) sealed bottle of water per person, up to 20 oz. Water fountains are available throughout the stadium for fans to refill their bottles.

Ticketed fans will receive an email notification from the Spirit when a Heat Advisory is in effect. Additionally, fans can sign up to receive text alerts directly from the DC government through AlertDC.

All ticket holders will assume all risk for injury incidental to the game of soccer or other related activities. These activities can occur before, during and after the actual game. You can view our ticket policy here.

Washington Spirit guests who need to claim or report lost items during a game should visit Guest Services on the concourse behind section F1. Lost items will be kept for 30 days. After 30 days, items will be donated, or destroyed if containing sensitive information. Guests may contact lost and found at customerservice@washspirit.com to inquire about and/or retrieve lost items. Lost and found is open Monday through Friday between the hours of 9 AM- 5 PM.

Lost children and guests should be taken to the Guest Services, located on the concourse behind section F1.

Guests who need to nurse can use the Mamava Nursing Pod located just inside Gate A near Stroller Check-in. To access the pod, download the Mamava App on the App Store or Google Play Store then search by location to unlock the pod.

The main Spirit Shop location is located on the East Concourse near Spiritville behind section 103. An additional location can be found in the Southwest corner behind section 119. Merch is also available online at WashingtonSpiritShop.com.

The D.C. United Club Shop is not open during Spirit matches.

Outside food and beverage is prohibited at Audi Field. For information regarding food and beverage options inside of the stadium, please click here.

The Washington Spirit offers suite options for parties of various sizes. If you are interested in purchasing tickets for a suite, please email ealan@washspirit.com.

For the safety of all Washington Spirit guests, police and security are stationed throughout Audi Field’s seating bowl, concourse, and field level areas. Guests are urged to notify security personnel in the event of any emergency.

For the safety and security of our guests, the following items are not permitted in to the facility:

*Special considerations will be made for guests with special medical needs and parents caring for infants.

• Umbrellas
• Selfie sticks
• Weapons
• Smoke devices, flares, or fireworks of any kind
• Illegal substances, drugs, or chemicals of any kind
• Projectiles
• Metal, plastic, glass, or aluminum containers of an kind including water bottles.
• Hard-sided coolers or containers of any size
• No bags larger than 14″ by 14″ by 6″ will be allowed into Audi Field
• No backpacks or luggage allowed (“cinch bags” that fit the size restriction will be allowed)
• Large purses, or other similar bags, that exceed the size restriction will not be allowed
• Poles of any kind (metal, plastic, or wooden)
• Any outside food or beverage
• Professional cameras and equipment, including lenses in excess of eight (8) inches, tripods, and monopods
• Animals (except service animals)
• Frisbees
• Inflated balls of any kind
• Artificial noisemakers, including whistles or air horns of any kind
• Laser pointers
• Streamers and confetti
• Drones
• Aerosol cans
• Rollerblades/skateboards/hoverboards
• Seat cushions larger than 16″ by 16″ or that contain armrests or metal backs

• By Metro – Audi Field is located at the Navy Yard metro station and is accessible on the green line. The closest transfer point from blue, orange, silver, red, and yellow lines is L’Enfant Plaza. MetroRail hours of operation, fares, and delay information can be found at their website, wmata.com.
• By Bus – Audi Field is accessible by the 74 and P6 Metrobus lines. For more information, visit wmata.com.
• By Bicycle – There is a complimentary bicycle valet is located at the corner of 2nd Street SW and T Street. We also offer multiple bike racks around Audi Field. There is a Capital Bike Share station at the corner of First Street and K Street SE.

Guests may not exit and re-enter the stadium using the same ticket.

Unauthorized resale of tickets is strictly prohibited by the Washington Spirit and District of Columbia law. Anyone violating the said law is subject to arrest and prosecution by the D.C. Metropolitan Police Department.

Restrooms are available throughout the inside of the entire stadium on all levels. All restrooms at Audi Field are accessible to persons with disabilities. Family restrooms are located on the main concourse at sections 114, 123, and 131, as well as section 103 on the upper concourse.

Fans with sensory sensitivities have a place to go when a calming environment is needed, away from the visual and auditory stimulations of a matchday experience. Fans who need support can ask a member of Guest Services to be escorted to the KultureCity Sensory Room located at the Heineken rooftop. The room opens one hour prior to kickoff and closes one hour after the match.

Additionally, sensory bags are available at Guest Services for any guest who may feel overwhelmed by the environment. Each bag is equipped with noise canceling headphones provide by Puro Sound Labs, fidget tools, verbal cue cards produced in conjunction with Boardmaker, and weight lap pads.

Prior to attending an event, families and individuals can download the free KultureCity App on Apple or Google Play where one can view what sensory features are available and where they can access them.

For the safety and security of our guests, we ask everyone to adhere to the following policies:

• All persons entering the stadium are searched for prohibited items. This includes a thorough inspection of all jackets, coats, packages, bags, any other containers brought to any of the stadium entry gates.
• Guests may not exit and re-enter the stadium using the same ticket.
• Guests should retain tickets in order to show them each time that they enter their assigned seating section.
• Guests should sit only in their assigned seat to avoid inconveniencing other guests. Offenders will be escorted from the stadium.
• Smoking is prohibited in all areas of Audi Field.
• Outside food and beverage is prohibited.

Audi Field is a smoke-free property. Smoking is prohibited in every area of Audi Field, including surrounding sidewalks and plaza spaces. This includes e-cigarettes and vape devices. 

Strollers are permitted in all concourse areas of Audi Field. Strollers that are unable to fold up and fit underneath a seat must be checked at the Guest Services location behind section F1.

Guests looking to make suggestions and give feedback are encouraged to do so by emailing our customer service team at customerservice@washspirit.com.

Signs, flags, and banners of larger size are permitted in the supporter sections, providing the item falls within the following guidelines:

• Item may not obstruct facility signage.
• Item may not contain or display any profane, offensive, graphic, obscene language, and/or pictures as determined by event management.
• Item is not taped, glued, or secured using an adhesive agent of any kind.
• The hanging of the sign, flag, or banner does not in any way damage the stadium walls, paint, railings, glass, or other stadium property.
• Item may not be constructed of wood, metal, or any other material that may cause harm to others.
• Item may not contain commercial messages of any kind.
• Item may not be used as a projectile.
• If desired, a sign, flag, or banner may be attached to a holding device, provided it meets all of the following requirements:
• The pole MUST be made out of a hollow ½ (half) inch PVC Pipe no longer than 3.5 (three and one half) feet long. All requests for longer poles must be pre-approved by Audi Field management.
• All signs, banners, and flags must be approved by Audi Field management.

In the event that a banner, flag, or sign does not meet the above guidelines, guests should be prepared to discard the item or return the item to their vehicle.

Water bottles are not permitted in Audi Field. This includes: empty bottles, reusable bottles, sealed bottles.

When in a Heat Advisory, we will allow one (1) sealed bottle of water per person, up to 20 oz. Water fountains are available throughout the stadium for fans to refill their bottles. Ticketed fans will receive an email notification when a heat advisory is in effect. Additionally, fans can sign up to receive text alerts directly from the DC government through AlertDC.

For guests wanting vegetarian concessions, visit Upper 90 Pizza (Section 116), Arepa Zone (Section 125), Pupusa (Sections 116 and 129), and Corner Kick – Marra Forni Pizza (Section F12). Vegan options are available at The Pita Hut (Section 118) and Southwest Landing (Section 120).